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Privacy Policy

We are committed to protecting the privacy of our customers when visiting our website or communicating electronically with us.

This Privacy Policy (together with our terms of use and any other pages referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Foodies Box Ltd, 77 Rockbourne Road, Hook, Hampshire, RG27 0AF. Our registration number is 8226072.

We do update this Policy from time to time so please do return and review this Policy regularly.

1. Personal data we may collect from you

In operating our website, we may collect and process the following data about you:

Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data. This enables us to improve our services and to provide statistical information regarding the use of our website. Such information will not identify you personally, it is statistical data about our visitors and their use of our site.

Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.

Information provided to us when you communicate with us for any reason.

Updating your account preferences: you have the ability to control whether or not to receive e-mail newsletters and to update your account preferences. Simply visit the My Account page and select the relevant option to update.

2. Use of Cookies

Whilst you are visiting our website, we may gather information about your general internet usage by using a cookie file. 

Where used, this cookie file is downloaded and stored on the hard drive of your computer automatically, as cookies contain information that is transferred directly to your computer's hard drive.

A cookie can be thought of as an internet user's identification card, which tells a website when the user has returned.

An explanation for the purpose of cookies can be found on www.aboutcookies.org: “Cookies make the interaction between users and web sites faster and easier. Without cookies, it would be very difficult for a web site to allow a visitor to fill up a shopping cart or to remember the user's preferences or registration details for a future visit.

Web sites use cookies mainly because they save time and make the browsing experience more efficient and enjoyable. Web sites often use cookies for the purposes of collecting demographic information about their users.

Cookies are also used to improve the website’s usability and for marketing purposes. For this purpose we use Google Analytics, which generates statistical and other information about website use that will be used to create reports. We then use these reports to improve our website and customize it to your needs. We also use cookies to provide links to social network sharing services, and to update you on our most popular content.

Our advertisers (if any) may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Please note that cookies do not contain any information that personally identifies you. A cookie in no way gives us access to your computer or any information about you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. However, please note that should you choose to decline cookies, you may be unable to access all or parts of our website.

 

3. Use of your personal data

We may use your personal data in the following ways:

To ensure that the content from our site is presented in the most effective manner for you and for your computer,

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes,

To carry out our obligations arising from any contracts entered into between you and us,

To allow you to participate in interactive features of our service, when you choose to do so,

To notify you about changes to our service,

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means, only if you have consented to this.

If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data (the Order form).

4. Disclosing Your Information

As a rule, we will not release your personal information to any third party.

However, we may have to disclose your personal information to third parties in some limited cases:

Where we sell any or all of our business and/or our assets to a third party.

Where we are legally required to disclose your information.

To assist fraud protection and minimise credit risk.

   

5. Security Policy

We take the security of your personal details extremely seriously. Security policies are designed to protect the personal details under our control.

a) Protection of your Personal Data

The Personal Data that we have collected from you is maintained in a secure web server, which we believe to be a well-protected and secure environment. We use sophisticated encryption and authentication tools to protect the security of your contact information.

Remember however that no data transmission over the Internet can be guaranteed to be 100% secure. That includes email correspondence, which is free format text and cannot be encrypted, and is therefore not a secure means of communication. Never send any sensitive information, such as passwords or credit card information, via email.

We urge you to keep your password in a safe place and not to divulge it to anyone. When you choose your password, it is recommended to mix a choice of letters, numbers and/or signs.

Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.

b) Online payment & fraud screening

For online purchases, we accept payment via most major credit and debit cards through Sage Pay and PayPal.

All payments on our website are secured and processed directly either by Paypal or by Sage Pay.

We use Sagepay, Europe’s leading independent payment service provider (PSP), to collect all transaction information and process all payments.

They ensure that all transaction information passed between merchant sites and the Sagepay Systems is encrypted using 128-bit SSL certificates.

SagePay will also automatically perform the following checks:

on the address and the card security digits (AVS/CV2),

3D Secure verification (Verified by Visa, Mastercard Securecode & American Express Safekey) and additional transaction checks that include PAF checks.

For more information about Sagepay security policy, please visit http://www.sagepay.com/security_policy.

We have also subscribed to an SSL certificate that ensures that all of our Checkout pages use only secure modes of communication, visualized by the security symbol at the bottom of your browser, as well as the "https" web address.

6. Consent

By becoming a customer of Foodies Box Ltd, you consent to the collection, use and storing of your personal data by us in the methods outlined above.

7. Third party links

You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

8. Access to your Personal Data

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested.  Should you wish to receive details that we hold about you please contact us using the contact details below.

 

9. Contacting us

We welcome any queries, comments or requests you may have regarding this Privacy Policy.  Please do not hesitate to contact us by email on info@foodiesbox.co.uk quoting Privacy Enquiry, or by post on:

Foodies Box Ltd
77 Rockbourne Road
Hook
Hampshire
RG27 0AF

10. Unsubscribing From Emails

If at any time you wish to have your information removed from our active databases, please contact us on info@foodiesbox.co.uk . You can also unsubscribe any time by clicking on the unsubscribe link at the bottom of all our email communication.